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FAQ / Hotel Policies

Is smoking allowed on property?

The Resort is 100% non-smoking.
In order to support a smoke-free Florida, we are proudly a 100% smoke-free resort including our guestrooms, public areas, pools, and beach.

What is the time of check-in and check-out?

Check-In Time: 4:00 p.m.
Checkout Time: 11:00 a.m.

Minimum Age to Register: 21

What type of payment options are accepted?

Hotel Currency: US Dollar

Accepted Payment Options:

  • American Express
  • MasterCard
  • Visa

Is there a resort fee and what does it include?:

DAILY RESORT CHARGE $35 (USD) plus tax will be added to the room rate and includes:

  • 10% Discount at The Diplomat Spa + Wellness
  • Complimentary • WiFi Access for Up to 5 Devices
  • Complimentary Local & 800 Phone Calls
  • Daily 1 Hour on All Non-Motorized Water Sports (kayak/paddleboard) - reservations can be made at http://www.booyahwatersports.com
  • Four Beach Lounges per Day (umbrella not included) - reservations can be made at  http://www.opencabana.com 
  • One Fitness Class per Day (Spin or Yoga) in Our Brand New Core Fitness Training (CFT) Facility 

Do you have a doctor on-site for non-emergency care?

No, however, MemorialDOCNow makes it possible to see a doctor online, anytime for non-emergency care. No appointment is necessary, there’s no driving to the doctor’s office and it’s just $59/visit. Video chat with a doctor anytime – 24 hours a day, seven days a week. Click here for more information, download the app or visit MHS.net/MemorialDOCNow.

Is the resort pet-friendly?

Service animals allowed: Yes
Pets allowed: No

What is the cancellation policy?

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service.
Alternatively, you can cancel your reservation online.

Is dockage available?

All dockage is complimentary for up to 4 hours when you dine with us. For VIP or large vessel 100 feet and up, dock reservations are recommended. Please call our Dock Master, Chuck Campbell, at (954) 658-2526.

Is on-site parking available?

Valet Parking

  • 0-3 hours $26.00 + Tax
  • 3-7 hours $36.00 + Tax
  • 7 hours & above $45 + Tax
  • Overnight $45 + Tax

Self-Parking

  • 0-3 hours $20 + Tax
  • 3-7 hours $30 + Tax
  • 7 hours & above $35 + Tax
  • Overnight $35 + Tax

Secured: Not Available
Covered: Available
In/Out Privileges: Not Available

***All information contained herein subject to change without notice***

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